Thursday, December 10 2009 @ 11:37 AM EST

I supposed to purchase metavr's software as trial . Now I'd buy others so I remove the original text. And metaVR replied.

Thursday, December 10 2009 @ 03:53 PM EST

hm.....i think only they sell their own product.... I've dealt with them before....and found them more then lacking in good customer service. We (as part of DoD) where trying to request terrains from them....which we where supposed to get for free because all their terrain data was created by using DoD funds.... the second they heard we just need the terrains, and have no interest in purchasing their software....they stopped responding to our emails completely.... I've heard this happened on other installations also... I almost called JAG on them...

Saturday, January 23 2010 @ 05:21 PM EST

"binsonl Registered: 12/10/09 Posts: 1 Thursday, December 10 2009 @ 11:37 AM EST Do someone know the easy way to buy one metaVR VRSG? I've no project yet, and the sales of metaVR said they do not sale to company they don't know. Delta3D"

Saturday, January 23 2010 @ 05:26 PM EST

Dear Mr. Serebrennik: You replied to the (since deleted but archived image included with this post - http://www.delta3d.org/images/articles/17766_1.JPG) message posted by ‘bisonl’, who asked about ‘the easy way to buy one MetaVR VSRG’. Bisonl complained that MetaVR does not sell to people it does not know. This was Bison’s first post on this website, and he has since removed all the text. You replied by complaining that MetaVR is poor in customer service, and failed to respond to your inquiry regarding the purchase of terrain databases. You asserted that the terrains had been created using DoD funds, and therefore should be provided to you at no cost. You then say that you almost referred us to JAG, suggesting that our conduct was illegal. For your information, our terrains were developed entirely with private funds from the sale of our commercial off the shelf software. We have never received DoD contract funding or funding from any government contracting source to build terrain. Thus, your post in reply to bisonl was libelous because it suggested falsely that we engage in illegal activity by refusing to make available to you databases that were created using DoD funds. We make our terrain databases available to our US military customers at no charge not because we have to, but because we want to. We do not, however, need or want to enhance the functionality of our competitors’ software by making our terrain databases available for use with that software – especially at no charge. Note that you work with software that is a government funded effort that does not have to compete in the commercial market for resources. We have never been anything but responsive to you. On June 6, 2006, you sent us a message indicating that you had seen from our website that we provide our terrain databases free of charge to our military customers. You asked if you could get a set, and we sent a reply asking you if you had our software so that you could use the terrain database. You never replied. Who in this exchange is unresponsive? Not only was your post on this board libelous, it was incredibly naïve. Who do you suppose bisonl is? Has it occurred to you that agents of foreign governments often seek to obtain software that is used by the US military? Not only does bisonl hide behind a pseudonym, his very first post on this board seeks, in broken English, advice on how to obtain software having military application sold by a vendor who, bisonl volunteers, does not sell to customers it does not know. He even mentions that he wants to acquire a single copy – suggesting that once he has one copy, he will feel perfectly free to make an unlimited number of counterfeits. And you replied to such a post in a sympathetic tone, even though, as an employee of West Point, you watch its graduates head off in the face of danger every year? Rather than reply with facile and wrong-headed swipes at legitimate companies that develop useful software with their own sweat, perhaps next time you see post no. 1 from a pseudonym seeking sensitive, proprietary materials, you think harder about why someone needs to make such an inquiry on a message board, and to what end that person might wish to use the materials. The students at West Point would be most grateful for such prudence. Sincerely yours, W. Garth Smith President, MetaVR

Saturday, January 23 2010 @ 06:20 PM EST

Dear Mr Smith, I really don't care who binsonl is why he is trying to get the software or why he was denied access to it. I am in no way trying to help him, and I know how to handle sensitive information... my comments where about how I and others in our department where treated by MetaVR. I was not the first or the last person that contacted you, I was actually following up on a request that was started by my higher up, another professor in our department (a few years before). In all cases, before and after I contacted you, MetaVR stopped replying to our emails and every subsequent email was met by silence. We never dropped the email threads, and if anyone was unresponsive it was you, in every case. It would take a few years between emails to get one or two responses, after which MetaVR would go silent again. The information about DoD funds was passed to me by my higher ups....I don't remember if it was funds or data that you received from DoD since this ordeal was so long ago... and I haven't worked for that specific department for over a year now, also I'm not planning to discuss this anymore on open forums. Having said that I know for a fact the people who contacted you last are still willing to talk to you so if you want to fix your image with them you are welcome to reply to their emails.... If you need anything further from me please contact me at the email listed on my profile... Thank you, MS

Monday, February 08 2010 @ 06:20 PM EST

Dear Smith, Sorry for my broken English. You worte a lot here. I wish your sales have same spirit like you and reply me more. If you have so many concerns, please high light on your web. I believe other government agent you mentioned can have your software more efficient than me, they train SPYs. I just inquired a license is a fact of pirate to you? If you have such concern, you can point out the issue. So many companies sale war simulation systems, but that's not what I need. I believe war simulation should be purchased by government, your main customer. Do you really think a VR software can kill your people? War kills people. Do you really think your software can really simulate a battle? Enemies act as your software programming, civilian standing and watching? Osama will attack US like a SWAT? All your saying is a commercial language. Fact is I am from a little company. I assume your business target is US government, they can pay much to your software under your strategy. I used to buy US export control items. I know the export protocol which is different with yours, and your sales said "he has no call" then shut me down. If I were huge with billion budget , I won't be despised by your sales. Luckily there are friendly 3D software companies welcome me. I am still confusing that you do a lot of ad and treat people who is interested like dirt. Wish you have more patient to your new customer like me.